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Fesnorix

Services

Services

Service catalogue organised by capability area.

Data centre operated by Fesnorix

AI & automation

Fesnorix AI

  • AI agents

    Conversational assistants and autonomous agents trained on your own documentation and data, with full conversation logging and human oversight on critical decisions.

  • Business automation

    Workflows that remove repetitive work across billing, customer service and back office, with versioned business rules and alerting when something breaks.

  • Integrations & interoperability

    We connect ERP, CRM, ticketing and internal tools through APIs and event queues, guaranteeing data consistency and automatic retries on failure.

  • Intelligent processes

    Document classification, data extraction from invoices and contracts, and automatic case prioritisation, with accuracy metrics reviewed on a regular basis.

  • AI consulting

    Use-case assessment, feasibility analysis and data governance aligned with GDPR and the EU AI Act, delivered with a roadmap and expected return.

Cloud & infrastructure

Fesnorix Cloud

  • Cloud servers

    Dedicated and virtual instances with NVMe storage, redundant networking and data hosted in Spanish and European Union data centres.

  • Enterprise infrastructure

    Multi-environment architectures (development, staging and production) with private networking, segmentation and reproducible infrastructure as code.

  • Backup & recovery

    Encrypted backups with configurable retention, off-site replication and scheduled restore drills against agreed RPO and RTO targets.

  • Managed services

    24/7 monitoring, patching, capacity management and planned upgrades with agreed maintenance windows and monthly service reporting.

  • Scalability & high availability

    Load balancing, autoscaling and active-active designs that keep services online through demand peaks and partial outages.

Hosting & web

Fesnorix Host

  • Domains & SSL

    Registration and transfer of .es, .com and European domains, with managed DNS, assisted renewals and SSL certificates issued and rotated automatically.

  • Hosting & WordPress

    Optimised hosting with caching, up-to-date PHP, staging environments and daily backups, including supervised core and plugin updates.

  • Websites & online stores

    Corporate sites and e-commerce with European payment gateways, mandatory legal notices and performance tuned for search engines.

  • Email & Office

    Professional mailboxes on your own domain, antispam, SPF, DKIM and DMARC records configured, plus productivity licences with migration included.

  • Servers & cloud

    A clear path to VPS or dedicated servers as the project grows, with planned migrations and no noticeable downtime for end users.

Telecommunications

Fesnorix Telecom

  • Connectivity & internet

    Business fibre access with symmetric bandwidth, static IP addressing and backup line options for sites that cannot afford to go offline.

  • Business communications

    Virtual PBX, numbering, call forwarding and queues, with mobility for remote teams and detailed call statistics.

  • Communication solutions

    Private site-to-site networks, managed wifi and guest segmentation, with hardware supplied, configured and monitored by our team.

  • Services for companies

    Carrier advisory, billing reviews and coordinated number portability to cut costs without disrupting day-to-day operations.

IT support

Fesnorix Support

  • Remote & technical support

    Ticket-based help desk with committed response times and support in Spanish and English during business hours, with optional on-call cover.

  • Maintenance

    Updates, device inventory, backup verification and preventive hardware replacement before a failure stops the business.

  • IT consulting

    Assessment of your current estate, a three-year investment plan and internal policies for device use, access and remote work.

  • Infrastructure management

    Administration of servers, directory, permissions and licences, with living documentation and a clean handover to any other provider.

  • Managed IT services

    Full outsourcing of your systems department with a fixed monthly fee, service reports and a named account manager.

Cybersecurity

Fesnorix Security

  • Security audits

    Vulnerability assessments and penetration testing across applications and infrastructure, with executive and technical reports and a prioritised remediation plan.

  • Monitoring

    Continuous log and alert monitoring, detection of anomalous access and early notification at the first signs of compromise.

  • Systems security

    Hardening of servers and endpoints, multi-factor authentication, disk encryption and access management on a least-privilege basis.

  • Cybersecurity consulting

    Alignment with GDPR, the Spanish National Security Framework (ENS) and NIS2, including risk analysis, policies and staff training.

  • Business protection

    Incident response, containment and recovery, including breach notification to the Spanish DPA and affected parties where required.

Technology retail

Fesnorix Store

  • Computers & laptops

    Desktops and laptops for business, delivered with your corporate image, commercial warranty and leasing options.

  • Components & peripherals

    Memory, storage, graphics cards, monitors and desk accessories selected for compatibility and genuine availability.

  • Smartphones & tablets

    Handsets and tablets with initial setup, mobile device management and optional insurance against damage or theft.

  • Audio, photography & gaming

    Audio gear, video capture and high-performance machines for creators, meeting rooms and training spaces.

  • Networking & accessories

    Routers, switches, access points and structured cabling, with optional on-site installation and configuration.